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Frequently Asked Questions about mvision video conference services
Q. What is mvision?
A. mvision is a fully-managed dedicated video conferencing network. It cuts out the cost, stress and bandwidth issues traditionally associated with video.
Q. But I've tried video conferencing in the past and it was slow and poor quality, and the resolution really wasn't up to scratch...
A. This is a common complaint, but it comes mostly from whose experience of VC is limited to old, poorly supported, low resolution VC technologies. Everything about mvision - from the technology itself to its costing structure - is designed to deliver an entirely different, entirely new kind of VC experience.
Q. What makes mvision different from any other video communications solution?
A. mvision is a completely outsourced solution that allows an affordable access to business quality video conferencing, which is feature-rich and includes services such multi-point conferencing (bridging), ISDN & IP Gateway services, Content Server for call recording and archiving, 3G Mobile Gateway and Operator Assisted Conferencing.These services used to be beyond the reach of most business apart from large corporations with extensive IT networks. By investing in technology we have created a future-proof network that allows you to use the latest and best video conferencing solutions at no extra cost.
Q. Sounds complicated and time consuming...
A. While video conferencing may have cultivated an image of over-complexity, with mvision that really couldn't be further from the truth. As this is an outsourced service it isn't on your network and we manage and monitor it to guarantee continuous availability. It's all done for you.
Q. Isn't video conferencing expensive? That kind of money is difficult to justify on my balance sheet.
A. This doesn't need to appear on your balance sheet. mvision is a managed service and is so affordable you can put it on your business travelling expenses. Put simply, we can provide you with a video system connected to the mvision network and with a range of services (including free video calls) for under £70 a month.
Q. I've heard that video conferencing tends to be bit unreliable and poor quality...
A. This might be the case if video conferencing isn't correctly installed onto a network which isn't designed or capable of running video. However, mvision is a fully managed and dedicated video network, which is constantly monitored, thereby guaranteeing high quality of service and an always-on video conferencing.
Q. And doesn't it require a huge amount of bandwidth? Our existing systems have to take priority.
A. mvision is a completely separate, dedicated and independent video conferencing network thus it doesn't interfere with your company's network.
Q. What kind of hardware is involved? The network is one thing but won't the video conferencing systems be really pricey?
A. There are systems to suit most needs and depending on your requirements video systems can cost as little as £40 a month.
Q. Our IT department have enough on their plate as it is. Won't mvision just add to their workload?
A. Because mvision is a fully managed service your IT department won't need to be involved in the installation or the running of the network. We manage, maintain and support the whole video infrastructure for you.
Q. I can see the value of mvision for larger organisations, but we've only got a handful of people who'd use it. I don't see the need.
A. On the contrary, every business, regardless of size, that is looking to cut costs, streamline processes, increase productivity and speed up decision making need to use all tools available to them. This especially applies to smaller businesses, as they very often compete with large organisations in their local market. Whilst being small you are very likely to be dealing with large clients so adopting latest technology and ways to communicate might give you the competitive advantage you need to stay on the tender list.
Q. How quickly can it be up and running?
A. You could be up and running within one week depending on the complexity of the solution.
Q. What kind of ROI can we expect and when?
A. From experience, we know that you'll be saving money every day on your business travel expenses and will be making money by increasing your productivity. Apart from tangible benefits you will be able to accelerate decision making process, scale knowledge effectively, unify your distributed organisation, and improve customer and partner relationships. Your employees will enjoy a better work-life balance too.
Q. What kind of training will we need?
A. Very little, it's as easy as using your telephone.
Q. How much will the training cost?
A. We include all user training in our package and users have unlimited access to our video conferencing help desk service where an operator will be available to instantly answer any questions.
Q. Is mvision secure? Our meetings involve a great deal of sensitive and valuable information.
A. By addressing the issue of security at three levels – authentication, policy and encryption, mvision assures the highest level of security and privacy.
Q. What about scalability? Can I add extra users if I need to?
A. Yes. One of the advantages of fully managed service is the fact you can add systems onto the network by just requesting additional systems and increasing your monthly cost accordingly. Because we manage the video network you are not required to make any costly infrastructure upgrades.
