mvision Video Conferencing Services – Support & Maintenance

mvision’s Video Network Operating Centre (VNOC) provides around-the-clock management. It is fully equipped to deliver high quality, highly reliable, and secure standard, high definition (HD), and telepresence video conferences. mvision’s VNOC service ensures a successful call each and every time.

• Resources are available 0830 to 1730 hrs, Monday to Friday, to ensure the right mix of technology and networks are available to support your needs
• The Ultimate End User Experience – The VNOC ensures all calls are up and running for your conference
• Improved Business Relationships – The consistent high call quality and predictable performance ensures solid business relationships are developed through continual face-to-face virtual communication

Using Tandberg Management Suite, The VNOC’s job is to ensure that all of the technical components of a video conference work so that meeting participants can focus on the meeting, not on the technology.

Video Conferencing Management

• Centralised management of the entire video conferencing network; including statistics, directories, booking and software updates for on-site and remote video systems
• End-to-end management for video conferencing endpoints and infrastructure; manages endpoints, MCUs, video recording solutions, gatekeepers and gateways
• Broadest multi-vendor support in the industry; support management of network and video equipment from multiple vendors
• Software upgrades and provisioning for mass deployment; reducing the time for the administrator
• Manages calls made on multiple protocols (IP using H.323 and SIP, ISDN and mixed calls)

Video Conferencing Monitoring, Diagnostics and Reporting

• Real time management and details of all conferences, ad-hoc and scheduled
• Overview of the entire network
• Consolidated list of open tickets with links to recommended fixes; event notification alerts to prevent and minimizes negative service level
• Tracks all system usage and identifies trends, including packet loss, bandwidth usage, and system auditing
• Supports administrative audits
• Integrated Network Monitoring Support – integrates with HP OpenView, IBM Tivoli®, NetCool® and any SNMP network monitoring tool

Scheduling

• Schedule video, audio and web conferences, book rooms and invite participants using a user friendly web interface, Microsoft Outlook® or IBM Lotus Notes®

Collaboration

• Integration with leading collaboration tools make technology transparent to the end user
• Supports Microsoft® Office Communicator (requires software option)
• Supports IBM Lotus Sametime IIConnect (requires software option)

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